Shipping & Return

Delivery time

Our goal is to deliver within two weeks of signing the contract with the customer.
(It may take longer depending on the delivery area and shipping conditions.)

Handling of Shipping Charges

However, if there are additional charges such as overage fees depending on the delivery area or circumstances, the customer will be responsible for the shipping costs.

To check the delivery status

A shipping notification email will be sent to your registered email address when the product has been shipped. You can check the shipping status by following the URL in the shipping notification email. You can also check the shipping status by following the URL in the order history of My Page on the website.　

Cancellation of Orders

If you cancel the contract before the equipment is shipped, it will be treated as a cancellation and an administrative fee will be charged. In such cases, the cancellation administration fee will be offset from the security deposit, and the remaining security deposit will be refunded. The initial installation fee will also be refunded.

Cancellation after the equipment has been shipped will incur a cancellation fee and a cancellation penalty. In such cases, the cancellation administration fee and cancellation penalty will be offset from the security deposit, and the remaining security deposit will be returned. The initial installation fee will not be refunded.

Cancellation after the equipment has been shipped will incur a cancellation administration fee and a cancellation penalty. In such cases, the cancellation administration fee and cancellation penalty will be offset from the security deposit, and the remaining security deposit will be returned. The initial installation fee will not be refunded.

Return Policy

Upon receipt of the rental set, the customer shall immediately inspect the product for any non-conformities or defects in standards, specifications, performance, or function. In the event that the customer discovers any non-conformity or defect, the customer shall notify the Company via the electronic inquiry form within two weeks. If the customer does not contact the Company within this period, the Company will assume that the customer has received the rental set in a condition with normal performance.
In the event that the Company receives the notice described in the preceding paragraph, the Company will promptly repair, repair or replace the defective Product.

Explanation of cancellation administration fees and cancellation penalties

The minimum contract period is two years.

There is an administration fee for cancellation, and a cancellation penalty will be charged only if you cancel within two years.

In the event of a cancellation penalty, it will be offset against the security deposit and the security deposit will be returned.

Cancellation administration fee: $30

Cancellation penalty: $500-( Rental period (number of months) x $20 )

The rental period is the number of months from the rental start date to the month in which the customer requests us to cancel the rental.
For example, if a customer cancels the rental after 20 months, a penalty of $500-(20 x $20) = $100 will be charged.

penalty for contract cancellation

Rental period
Penalty
Month 0
$500
Month 1
$480
Month 2
$460
Month 3
$440
Month 4
$420
Month 5
$400
Month 6
$380
Month 7
$360
Month 8
$340
Month 9
$320
Month 10
$300
Month 11
$280
Month 12
$260
Month 13
$240
Month 14
$220
Month 15
$200
Month 16
$180
Month 17
$160
Month 18
$140
Month 19
$120
Month 20
$100
Month 21
$80
Month 22
$60
Month 23
$40
Month 24
$20

*No cancellation penalty after 25 months